At FAA Marine, your satisfaction is our top priority. If something isn’t quite right with your purchase, we’re here to help with a return or exchange within 30 days of delivery. Here’s how we make the process simple and stress-free:

What Can Be Returned or Exchanged?
We accept returns or exchanges for any new, unused, and undamaged item in its original packaging within 30 days of delivery. Please note that we do not accept returns or exchanges for items that have been used, damaged, or are not in their original condition and packaging.

How to Get Started:
To initiate a return or exchange, please contact our customer support team with your order details and a brief explanation of why you’d like to return or exchange the item. Once your request is reviewed and approved, we’ll provide you with clear instructions for sending the item back to us.

Shipping Your Return:
We cover the cost of return shipping for all eligible returns and exchanges. Our team will assist you in arranging the return shipping and provide you with a prepaid shipping label or further instructions. We recommend using a trackable and insured shipping service for your peace of mind.

What Happens Next?
Once your return arrives, our team will inspect the item to ensure it meets our return criteria. If approved, we’ll promptly issue a refund to your original payment method or arrange an exchange, whichever you prefer. Items that are found to be used or damaged will not be eligible for a refund or exchange.

We’re Here for You:
Our goal is to make returns and exchanges as smooth and fair as possible. If you have any questions or need assistance, please contact our support team—we’re always happy to help!

Get in Touch:
Have a question about our Returns & Exchanges Policy? Email us anytime at support@faa-marine.com —we’re here to assist you!